Shipping policy
Shipping policy
This shipping policy explains how PDX operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Table of Contents
- Shipping & Delivery Options
- UK Shipping
- International Shipping
- Customs & Import Charges
- Delayed Orders
- Contact Information
Shipping and Delivery Options
We offer a range of delivery options to suit your needs. Whether you're ordering locally or internationally, we aim to get your racket in your hands as quickly and efficiently as possible.
UK Shipping
Standard Delivery – Free on orders over £30
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Cost: £3.99 (Free on orders over £30)
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Timeframe: 2–4 business days
Next Working Day Delivery
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Cost: £5.99
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Timeframe: Next business day (order before 2 PM, Monday–Friday)
International Shipping
We ship to the European Union, USA & Canada, and the Gulf region with simple flat rates and reliable delivery timeframes:
| Region | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| European Union | £15-£16 | 2–11 business days |
| USA | USD $28 | 3–17 business days |
| Canada | CAD $38 | 3–17 business days |
| UAE, Qatar & Saudi Arabia | £30 | 7–14 business days |
You’ll receive tracking information as soon as your order has been dispatched.
Customs & Import Charges
For orders outside the UK, customs duties, import taxes, and local handling fees may apply upon delivery. Your country’s customs authority sets these charges and they are not included in your shipping fee. Any such charges are the customer's responsibility.
PDX is not liable for delays or additional fees caused by customs clearance processes.
We recommend checking with your local customs office if you’re unsure of potential charges.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below: